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At Amarillo College, our mission is: Transforming our community and economy through learning, innovation, and achievement(link removed) Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way.

This is an exciting time to work for Amarillo College! We are seeking our next Part-Time Customer Service Specialist who will be all-in our mission and who will provide Customer Service to both internal and external customers, as well as completing duties associated with assisting prospective and currently active students with enrollment. Quickly and effectively solve student and internal customer needs.

Requirements

EDUCATION

• Required: High School Diploma or GED.
• Preferred: Some College Coursework.

EXPERIENCE

• Required: Experience working in a customer services environment.
• Preferred: Experience working in a student-based customer services environment to include cashier, call-center and/or Distance Education.

JOB DUTIES & RESPONSIBILITIES

• Provide an exemplary level of customer service to all internal and external customers, students, vendors, management, community leaders, etc. in person, by phone, email, and chat.
• Provide information to prospective, current and former students via telephone, email, mail and other media in all areas and services of the college.
• Research and respond to student inquiries regarding financial aid, account balances, holds, sponsorships, exemptions, CE and Academic enrollments.
• Process various forms and requests for assistance from other departments.
• Conduct telephone, mail and email surveys to collect recruitment and retention information.
• Act as the first responder for calls from the ITS Helpdesk, Financial Aid and Registrars Office.
• Process credit card payments and research account information for students.
• Provide technical assistance and troubleshoot employee and student problems with (plug-ins, exams, streaming video, login issues, Outlook, etc.).
• Process various forms and requests for assistance from other departments.
• Admit and register students, collect and disburse monies, process testing information, process Drop/Adds.
• As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Wow, Family, Fun, Innovation, and Yes!

KNOWLEDGE, SKILLS & ABILITIES

• Typing skills with a proficiency level of 55 wpm.
• Current Microsoft Excel, Outlook, and Word Skills.
• Proficient Interpersonal, Verbal, and Written Communication Skills to convey information effectively.
• Knowledge of word processing spreadsheets and databases.
• Exhibit strong communication by actively listening and expressing ideas concisely both verbally and in writing. Identify specific information needed to clarify a situation or make decisions. Check multiple sources for more complete and accurate information.
• Strong attention to detail, good organizational skills, and ability to work under pressure to meet stringent deadlines.
• Must be able to work independently and as a team member.
• Maintain the ability to work in a high traffic area with continual interruptions.
• Responsible to be flexible in adapting to changes in priorities, assignments, and other interruptions which may impact pre-established timelines for completing assignments.

Notice: Applicants selected for employment will be required to undergo a pre-employment criminal history background check and possibly a pre-employment drug test.

Salary: Amarillo College - Salary Schedules((link removed), Pay grade 7 (salary is determined by human resources based on education, work experience and equity)

Physical Demands: While performing the duties of this job, the employee is frequently required to travel between offices and buildings, and requires the ability to lift, carry, push, pull and/or maneuver office supplies as needed.

Working Conditions: Must be willing to work a flexible schedule (days, nights, weekends, holidays, and varying events if necessary.)

Work Environment: This position operates in a professional office environment, routinely uses standard office equipment (i.e. computers, phones, copy and fax machines, filing cabinets) and is in a high traffic area with continual interruptions. Software commonly used includes Microsoft Office, Colleague, and various other educational applications. Work may also be performed outside of the office and with little to no supervision.

Diversity and Inclusion Statement: Amarillo College is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who not only reflect the demographics of our clients but also continue to deepen their skills and competencies to serve the full range of our customers.

Promotional Opportunity Policy: Under the Amarillo College Promotional Opportunity Policy, only current appointed or part-time non-appointed employees will be considered for a position during the first five (5) working days from notice or posting.

Benefits

Part-time employees are entitled to a free membership at First Bank Southwest Fitness center, Free tuition up to 6 credits per semester, and a generous retirement plan.