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Customer Service Representative Location: US-NE-Omaha - 68105 Email Job
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Kaizen Collision Center
Contact No.: 623.258.0577
UPDATED JOB OPENING! (URGENT)
Job Opening: Customer Service Representative
Job openings are available at the following branch locations of Kaizen Collision Center across various states.
Nebraska Branch location:
•4103 Leavenworth St., Omaha, NE 68105
Position Title: Customer Service Representative
Department: Operations
Reports to: General Manager
Position Summary:
The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Kaizen Collision Center throughout the repair process.
Responsibilities:
•Review with customers and walk through the repair process: Greet customers by phone or in person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Service Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
•Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
•Perform administrative tasks: Administrative tasks include collecting payments, updating the rentals management portal (ARMS), supporting the general manager with expense documentation, and conducting Accounts Receivable follow-up.
•Additional responsibilities as assigned.
Job duties/Job descriptions may be adjusted or added based on the needs of the business or at management's discretion
Requirements:
•Ability to work collaboratively with the team to meet shared objectives.
Effective time management.
•Able to multitask and manage competing priorities
•Communicate effectively with teammates, customers, and business partners.
•Proficient with computers.
•Excellent customer service skills.
•Valid drivers' license required.
•Eligible to work in the United States.
•Willing and able to pass a thorough background check.
Preferred Qualifications:
•Bilingual (Spanish).
•Knowledge of the Collision Industry.
For Quick Applications, apply through any of the following :
•Kaizen Career Portal: Job Opportunities((link removed)) -recommended
•Website: (link removed)
•Or Direct Email to: tracy.sullivan@kaizencollisioncenter.com (Director of Talent Acquisitions)
•contact #623.258.0577
•Or Apply in person @ the Company job site
Job Type: Full-time
Salary: $17.00 - $23.00 per hour
Salary depends on experience
Benefits:
•401(k)
•401(k) matching
•Dental insurance
•Health insurance
•Paid time off
•Vision insurance
Experience level: 1 year
Shift: Day shift
Weekly day range: Monday to Friday
Work setting: In-person
Ability to commute/relocate:
: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
TRACY SULLIVAN
KAIZEN COLLISION CENTER
1405 N Hayden Rd, Scottsdale, AZ 85257 Arizona, US 85257 Phone: 6232580577
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