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Job Overview:
As a Customer Representative, you will be the first point of contact for our customers, providing them with prompt and professional assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat
- Provide accurate information and assistance to customers regarding products/services, pricing, orders, and account management
- Identify and assess customers' needs to recommend appropriate solutions or products
- Resolve customer complaints and issues in a timely and effective manner, escalating complex cases to the appropriate department when necessary
- Maintain detailed records of customer interactions and transactions
- Collaborate with other teams to improve processes and enhance the overall customer experience
- Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information to customers

Requirements:
- High school diploma or equivalent; bachelor's degree preferred
- Proven customer service experience in a similar role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently as well as part of a team
- Flexibility to work occasional evenings and weekends

Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for career growth and development

How to Apply:
Interested candidates should submit their resume and cover letter to [glenn@wellnessedgepharmaceuticals.com]. Please include "Customer Representative Application" in the subject line.

Wellness Edge Pharmaceuticals is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.