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About Us

Vego Garden is cultivating the future through sustainable living.Over the last two years, weve grown and expanded our operation ten times year after year, and were hiring! Thanks to our incredible customers and outstanding team members,weve donated over 800 garden bedsto youth education, communities in need, and other various philanthropic causes over the last two years. Through these initiatives, we strive to make gardening affordable, accessible, and sustainable to impact community development and tackle poverty meaningfully. Vego carries the spirit of our DIY modular raised beds suitable for growing vegetables. If you share our passion for gardening and desire to make a real difference, we welcome you to our team.

Job Description

Vego Garden is looking for a seasonal, highly adaptable, team-centric, and organized Customer Service Representative who can provide the outstanding service standards Vego Garden strives for. The Customer Service Representative works together with the entire Vego Garden family to cultivate an outstanding team culture, grow the Vego brand, and strategically foster Vego Gardens client relationships. This is a temp-to-hire, on-site position based out of Tomball, TX and the duties for this role include but are not limited to:

• Represent Vego Gardens high customer service standards with enthusiasm and passion.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk).
• Execute the key administrative data entry into customer records with high attention to detail.
• Assist customers with updated documentation regarding orders and refunds.
• Manage large amounts of incoming inquiries through multiple channels (Phone, Email, Online Chat) and provide expert answers to customer inquiries.
• Keep records of customer interactions, process customer accounts and file documents.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer support team inquiry handling quotas.
• Handle customer complaints and provide expert solutions/alternatives within service-standard time limits.
• Follow up with customers to ensure full and complete product satisfaction.
• Resolve customer issues impacting their satisfaction using creative solutions.
• Take the initiative to create outstanding customer experiences through empowered decisions.
• Follow communication procedures, guidelines and policies.

Requirements

We are looking for someone who is dynamic and organized with strong oral and written communication skills. They are passionate, people-oriented professionals with the capacity to share their knowledge and patiently work with others. They are preferably someone who has experience working within the customer service industry. A drive to help the community develop through sustainable living and a passion for gardening is also appreciated. If the following describes you, youd be perfect for the role:

• Committed to a team ethos and bringing humor, humility, and kindness to Vego Garden.
• Customer orientation and ability to adapt/respond to different types of characters.
• A team player with strong interpersonal skills and a passion for gardening and sustainable living.
• An expert communicator possessing a high attention to detail in both oral and written mediums.
• A reliable, flexible, client-focused service professional with strong digital literacy abilities.
• A leader ready to create, implement, and take ownership of problem-solving initiatives.

Benefits

• An hourly pay rate is $15.50 - $17.50 per hour.
• A flexiblepaid-time offandpaid holidaysperk.
• A company-sponsoredretirement savings package.
• ComprehensiveMedical, Dental, Vision, Life, and Disability insurance plans.
• We cover100%of your dental, vision, life, disability, and select medical insurance plan premiums!
• Autonomy,growth, and the opportunity tomake a differencewithin a fast-growing start-up!