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Customer Service Representative

Join a rapidly growing team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Service team who has excellent customer service and relationship building skills.

About Us

Polly is a leader in the emerging Insurtech sector. With its seamless integration into the car buying process, the companys innovative solution enables car-buying customers the opportunity to purchase insurance by connecting them with licensed insurance agents while simultaneously completing the purchase of their new car. The company delivers these benefits through an industry-first combination of partnerships with car dealers, a growing insurance carrier network, and team of licensed insurance advocates.

Job Overview

As a Customer Service Representative, you will work closely with other team members to provide outstanding service to our customers by answering incoming inquires and then take appropriate action to provide top-notch customer satisfaction. It will be key for you to continuously develop strong relationships with both our clients and carries. As a Representative, you should be customer focused, detail oriented, and efficient. Additionally, you should be professional, reliable, knowledgeable, and adaptable.

Daily and Monthly Responsibilities

• Servicing all aspects of client accounts, including policy changes, cancellations, account updates, payments, etc.
• Reviewing new business and communicating any discrepancies with our Client Advisors
• Developing strong relationships with clients and carriers
• Answer incoming calls & emails
• Identity and assess customers need to achieve satisfaction
• Take the extra mile to engage customers

Requirements

Required Skills and Qualifications

• Proven customer support experience or experience as a client service representative
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in all Microsoft office applications
• Strong attention to detail with time management and decision-making skills
• Working comfortably in a high-volume work environment
• Excellent written and verbal communication skills

Preferred Qualifications

1. Property & Casualty (P&C) Insurance License
2. Experience using AMS 360 or similar software

Benefits

Work & Life, Balanced Were Here for You:

• Medical, dental and vision insurance
• HSA, FSA, Dependent Care FSA and Commuter pre-tax benefit
• 3 weeks of PTO with generous anniversary accrual schedule
• Paid Parental leave + Baby Cash
• Generous holiday time
• Matching 401(k) contributions
• Life & disability Insurance
• Sales Center is open on all holidays expect Christmas and Thanksgiving, 80 hours of holiday time provided to use throughout the year to submit for that holiday, or a different day off

Headquartered in Williston, Vermont, Polly.co was founded in 2016. Today, hundreds of employees work remotely across the USA. Visit our careers website to learn more about culture and opportunities at Polly.
Polly is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law.

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