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Medical Center Customer Service Liaison - $19/Hour
We are looking for a Medical Center Customer Service Liaison to be the primary point of contact for incoming calls at our Phoenix West medical center. The Customer Service Liaison will be responsible for directing all incoming calls, answering all calls, providing information regarding patient medical records, and assisting with making appointments for patients who call to reschedule and cancel.
Founded in 1982, MBI Industrial Medicine, Inc. is an Arizona based company operating 20 full service outpatient occupational healthcare facilities in Arizona and Colorado. MBI is unique - we are the only occupational healthcare company with the sole focus of treating the injured worker. Staffed with passionate medical professionals, our mission is to provide timely, compassionate care, coupled with evidence-based practice for industry-leading results.
Were a company on the move, with plans for expansion into Nevada, Utah and New Mexico. This means new opportunities at all levels of the business! If you are looking for a rewarding career, the opportunity to work with a highly skilled team of dedicated healthcare providers, and have the desire to grow as a medical professional, apply to MBI today!
**Salary: $19/Hour
Job Responsibilities of the Medical Center Customer Service Liaison:
Direct all incoming calls to the appropriate department
Answer all incoming calls in a polite and professional manner
Provide information regarding patient medical records
Assist with making appointments for patients who call to reschedule and cancel
Ensure all calls are handled in a timely manner and in accordance with KPI's
Maintain a polite and professional demeanor at all times
Respond to customer inquiries and complaints in a timely and appropriate manner
Provide callers with accurate and up-to-date information regarding the medical center
Follow all company policies and procedures
Perform other duties as assigned
Requirements
Job Qualifications:
High school diploma or equivalent
Previous experience in a customer service or call center environment
Benefits
At MBI our daily efforts to provide accessible, convenient care to people whove been injured at work is a team effort. Every employee and every role is necessary and valued. Rewarding the dedication and commitment of our employees extends beyond a paycheck. In addition to competitive salaries, we offer to full-time employees:
Benefits:
- Paid Time Off
- Group medical
- Dental
- Life STD & LTD
- 401(K) with company match
MBI Industrial Medicine
