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Job Description

Role -Customer Support Executive

Location -Mumbai (Andheri)

Experience -2 to 6 Years

Responsibilities

• Enhance Customer Experience Via Delight Channels
• Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features Inform customers about new features and functionalities
• Data Maintenance & Reporting Freshdesk or Zendesk of Similar Tool Data Studio or Similar Tool (Slight Knowledge)
• Good communication skills Fair analytical skills Energetic Operational excellence
• Experience up to 2 yearsCustomer Chat Support Specialist
• Startup Experience Required

Job Type: Full-time