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Customer Service Associate
Location: US-AR-Springdale
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Job Title: Customer Service Associate Location: Springdale, AR,72764 Duration: 6 Months("Possible Extension") Pay Rate- $21/hr. Job Description: RESPONSIBILITIES: - Serves as the primary contact between the client's Supply Chain and the assigned external customers
- Responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle
- Works to strengthen client's relationship with external customers through regular communication and by expanding relationships with key contacts throughout customers' organizations
- Establishes and maintains positive effective relationships with key internal contacts
- Utilizes several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, Etc.) to problem-solve for all business units;
- Maintains knowledge of all internal client's policies procedures and software applications;
- Maintains knowledge of external customers' organizational structure procedures and all other pertinent information;
- Utilizes available resources to identify cost-effective supply chain efficiencies to best serve the needs of clients and the customer;
- Identifies and implements creative solutions to resolve issues that negatively impact any aspect of the order-to-cash cycle client's relationship with its customers and or accurate delivery of products to external customers.
REQUIRED SKILLS : - Bachelor s degree or equivalent work experience
- 1-3 years of business experience
- Proficient with MS Office applications required
- SAP skills preferred
- Strong written oral and interpersonal skills
- Conflict Management skills
- Ability to multi-task
- Positive attitude
- Problem-Solving skills
- Negotiation skills
MASHPOINT LLC
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