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Description
Develop strong relationships with a portfolio of customers both internal and external, while supporting the outside sales team in order for the business unit to exceed sales goals.
Responsibilities
Primary internal contact for both the customer and respective outside sales representatives conduit from sales through operations
Develop and maintain the highest possible customer relationships with current and prospective customers to provide unparalleled customer satisfaction
Timely processing of customer purchase orders and follow-up with corresponding sales acknowledgements
Work with price lists to quickly provide quote information based off published list pricing
Review and confirm accuracy of sales order with pricing
Escalate pricing issues and/or discrepancies with sales and pricing team
Engage with production planning team to schedule customer orders based on due dates and communicate to customer anticipated schedule
Quickly communicate any schedule changes or material issues with customer
Collaborate with sales, operations, and other internal parties to ensure that customer agreements are met
Escalate and resolve key customer issues by driving accountability with our quality and operation teams
Deliver a high-quality, customer experience from order receipt to product receipt to ensure unparalleled customer satisfaction and service for continued business
Competencies
Holds self-accountable for their actions as well as others
Meets the expectations and requirements of all customers by making customer needs a primary focus
Operates with a "sense of urgency to focus on the customer needs
Delivers commitments, producing work of the highest quality in a timely and effective manner
Ability to prioritize and balance multiple tasks
Modifies plans to meet changed circumstances by being flexible and adaptive
Ability to communicate via email, phone, and in-person clearly, effectively, and concisely
Education/Experience
High School Diploma required, post-secondary education is strongly preferred
Customer Service experience in manufacturing industry preferred
Experience with Hubspot is preferred
Experience with Microsoft Word and Excel as well as other Microsoft Office applications
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
6 months
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