Customer Service Associate

Duration:Permanent

Location: Chicago, USA

Start: ASAP

Additional: Availability to work non-traditional shifts (e.g. evening and weekend shifts)

The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, is vital to our team and leads naturally into a sales position.

• Receives and processes inbound sales queries from clients via telephone, email and online chat function.
• Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
• Encourages and enables customer to self-serve.
• Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
• Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
• Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
• Handles customer requests for service related to password resets, download issues, technical questions, etc.
• Creates research Customer Relationship Management (CRM) tickets

• Strong interpersonal, organizational and communication skills
• Strong attention to detail
• Strong customer service skills, and the ability to build and maintain relationships via telephone and email
• Proficient computer literacy (Internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
• Experience with Salesforce preferred

Benefits at Getty Images

Health Insurance

We provide Medical, Vision, and Dental insurance for you and your family. We partner with Meritain (An Aetna Company), and CVS Caremark to provide you with two options for medical coverage - a POS plan and an HSA-qualified (Health Savings Account) Plan. The POS plan comes with a $200 per year Getty Images contribution to an FSA account. If you enroll in the HSA plan, Getty Images will give you $1400-$2400 per year to spend on any qualified health expenses. Dental insurance is available through Delta Dental. Vision Insurance is available through VSP. All full-time employees working at least 25 hours per week will become eligible for health benefits the 1st of the month following their date of hire. Contributions to health care accounts are prorated based on the date of hire. For more information on these benefits, you may request an electronic copy of our Benefits Guide.

Time off Work/life balance is important to us

We provide a flexible time off policy. Additionally, we pay 4 weeks of fully-paid Parental Leave for new parents, with primary caregivers eligible for an additional 8 weeks of fully-paid leave.

Company Paid Holidays

Employees enjoy company-paid holidays for each of our global locations.

Disability and Life Insurance

We automatically enroll and pay for Basic Life and Accidental Death and Dismemberment Insurance (AD&D) up to 2 times your annual salary. We also provide you with fully paid Short-Term Disability and Long-Term Disability Insurance.

Employee Assistance Program

Employees have access to free, confidential assistance for everyday problems such as stress management, financial coaching, marital or family issues, substance abuse, occupational problems, and referrals for legal, childcare, and eldercare services. Employees can seek additional discounts on other wellness activities such as travel, gym memberships, and sports! Through our EAP services, employees are also eligible for 3 free counseling visits and life coaching sessions.

401(k)

Start saving for retirement! Getty Images matches up to 4% of your deferred compensation, with immediate vesting that means all of Getty Images employer match money is automatically yours with no waiting period!

Learning & growth

We value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curated training & more.

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Who We Are:

Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customerno matter their sizearound the globe.

Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy.

Help us move the world with images! Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in 23 languages, bringing the worlds best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers.

Getty Images works with over 516,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport, and entertainment events around the globe. With over 520 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the worlds largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter(link removed)>

Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allow our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leadingexpertise and innovation(link removed)>

Leadership Principles

As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.

We are trustworthy, transparent, and honest

We love character, authenticity, and integrity.

We always raise the bar

Excellence is our norm; we get better through endeavor, curiosity, and speed.

We collectively bring solutions

We love debate but collaborating to solve problems for ourselves and our customers is everyones responsibility.

We care, are kind, courteous, and respectful

We will not tolerate rudeness.

We reject biased behavior and discrimination

We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.

We are inclusive of different voices, perspectives, and experiences

Diversity and inclusion are never done, but we are passionate in their pursuit.

We are one Getty Images with no silos

We share goals and accountability; we and actively seek information and expertise; we make time for our peers.

We deliver on our commitments, and commercial goals

With one voice and shared accountability.

We put the customer at the heart of everything we do

We listen to, anticipate, and exceed customer needs, adapting as they evolve.

We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.Women, gender-nonbinary, people of color, LGBTQIA+ people, and people with disabilities are encouraged to apply.

Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or submitting an online application, please email