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Job Description

Job Title: Customer Service Associate

About the Company:

Tech365.io - A division of Princeton IT Services is the fastest growing value-added reseller dedicated to bringing the latest and greatest technologies to the industry. With a strong commitment to customer satisfaction, we strive to provide exceptional value to our clients through a range of specialized services and solutions.

Website (link removed)

Job Overview:

We are seeking a dedicated Customer Service Associate to join our team and provide exceptional support to our clients for products and services. The ideal candidate will have a passion for technology, excellent communication skills, and a strong commitment to ensuring customer satisfaction. In this role, you will be the primary point of contact for customers, assisting them with inquiries, troubleshooting technical issues, and delivering top-notch service to enhance their overall experience.

Key Responsibilities:

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
• Generating new leads by cold calling, email and chat.
• Maintain an updated knowledge of the organization's reseller products, services, and customer service policies.
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
• Establish and maintain a good rapport with customers by using positive language and anticipating their needs.
• Ability to perform simple technical tasks such as setting up computers, printers, accessories etc.

Qualifications:

• Previous customer service experience a plus
• Extensive knowledge of the company's policies, procedures, goods, and services
• Familiarity with customer-relationship management (CRM) software programs
• Ability to explain complex concepts in a clear, simple manner to customers.
• Strong command of written and verbal English
• Excellent organizational and multitasking skills

Employement Category: