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We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Assistant. The successful candidate will play a key role in ensuring the highest level of customer satisfaction by providing excellent service and support. If you are a friendly, organized, and detail-oriented individual with strong communication skills, we invite you to apply and contribute to our commitment to delivering exceptional customer experiences.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Assist customers in a courteous and efficient manner, addressing their needs, concerns, and inquiries.
Process customer orders, ensuring accuracy and timely fulfillment.
Resolve any issues related to orders, such as tracking, cancellations, and returns.
Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
Generate reports to analyze customer trends and suggest improvements.
Collaborate with the sales and marketing teams to relay customer feedback and insights.
Communicate proactively with customers regarding order status, delays, or any relevant information.
Requirements
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software and Microsoft Office applications.
- Ability to multitask in a fast-paced environment.
- Positive attitude, empathy, and a genuine desire to help customers.
Benefits
- Competitive Salary
- Health Insurance
- Retirement Plans
- Paid Time Off (PTO)
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