Position : Customer Service Assistant
location: Buffalo Grove, IL 60089
Duration: 3+ Months (Possible extension)
Time Period: 8:00AM to 5:00PM
Summary:
Customer Service Assistant will be the primary liaison between the Payment and Benefits Services Departments and client Employees and Customers. Provides first level problem resolution support in a fast-paced Contact Center environment.
Roles and Responsibility:
- Handle inbound/outbound calls and provide requested information.
- Efficiently and accurately record all information including any notes related to the customer's issue or account.
- Provide quality customer service through one-call resolution and establishing long-term customer relationships.
- Develop, execute and measure resolution plans and strategies that are specific to individual customer requirements.
- Build and maintain inter-departmental relationships in order to ensure customer's situation is handled, managing company guidelines and customer expectations.
- Utilize decision-making and trouble-shooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item related issues.
- Identify, manage and enforce company service programs to ensure 100% process compliance.
- Alert management to service concerns not resolved in a timely and acceptable manner.
- Identify and communicate service trends.
Performs other duties as required or assigned in accordance with scope of activities enumerated above
