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Contact: 9778783902

Qualifications

• 12th/Bachelor's degree in business, marketing, or related field

Experience

• 1+ years of experience in customer retention, customer service, or sales
• Experience in the broadband industry is a plus point

Job Summary

A Retention Executive will be responsible for contacting customers to retain them and reduce churn rate by ensuring customer satisfaction, addressing customer complaints, and implementing retention strategies. He/She will work closely with marketing and the customer support team to identify and resolve customer issues, upsell and cross-sell customers to drive revenue growth, and analyze customer data to identify trends and insights.