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Qualifications:

• 0-2 years of relevant work experience
• Strong communication skills, with the ability to handle high-pressure conversations
• Excellent time management skills by being able to balance multiple projects at one time
• Driven to grow and take on new responsibilities within a team, while being a great collaborative team player
• Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations
• Prior experience supporting customers within live chat preferred
• Prior experience utilizing Zendesk is a plus
• Bonus points for experience working with small businesses in a customer experience or customer support capacity
• Bonus points for prior experience working for a tech startup or a similar environment driven by the vision and success of the company

A day in the life and how you'll make an impact:

• Provide support to customers through live conversations via telephone, email and live chat
• Prioritize customer needs, while resolving issues in a timely manner
• Work collaboratively with internal teams to resolve tickets efficiently
• Improve product needs by understanding trends in support related topics
• Maintain strong communication with clients by improving their customer experience through gathering product feedback and customer insights
• Work cross-functionally throughout all departments to work through any customer product issues
• Manage and document all worked performed within the customer support inquiry

About the team:

The heart and soul of our brand are in the daily interactions with our Customer Experience Team(link removed) We don't just solve issues, we consider ourselves Brand Builders and this differentiates us from the competition. This translates into world-class support for customers by combining fast, efficient, & personalized quality service. Their success is ours and we continually work to refine processes, workflows, and communication to provide a support experience that is friction-free. Beyond our day-to-day contact with customers, we also work cross-functionally with stakeholders across the company, as well as with our partners. We pride ourselves on instilling a high-performance culture that recognizes great work and celebrates team & individual success and creates a collaborative atmosphere where ideas are welcome.

Benefits

• Work From Home
• Retirement Plan (401k, IRA)
• Health Care Plan (Medical, Dental & Vision)