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Were looking for someone who thrives on providing support through several different channels of communication, including email, phone and live chat. Youll be a great fit for our team if youre empathetic, emotionally intelligent, and enthusiastic about helping customers.
Occasional weekend and evening availability may be required during peak volumes.
Typical shift may run from: 9:00a - 5:30p ET, or 12:00p - 8:30p ET.
Responsibilities
- Answering any and all questions related to Huckberrys products, marketing, and editorial content
- Owning the customer experience and working to exceed customer expectations. We want to treat our customers as you would treat a guest in your own home
- Proactively looking for solutions to problems and proposing improvements if an existing process or system would work better
- Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions
- Supporting Warehouse Seconds Sales by sorting and tagging inventory
Requirements
- You enjoy talking with people and building relationships
- You're able to empathize with customers in a genuine way that lets them know you care about their issues
- Youre able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
- You have an ability to understand complex issues and explain them to others in beautifully simple terms
- Youre able to plan, organize, and prioritize work - this role wears many hats!
- Youre curious, and love diving deep into new products, brands and systems to learn them inside and out
- Located and authorized to work in the state of Ohio
- This is a hybrid role with onsite and work from home flexibility
Benefits
- Medical, Dental, Vision benefits
- 401(k) and employer match
- WFH flexibility
- Sabbatical Leave
- Summer Fridays
- Mental health resources
- Paid Parental Leave
- Paid Time Off & Paid Sick Leave
- Volunteer Time Off
- Generous employee discount
Company Description
Huckberry is a leading mens lifestyle retailer and media company. Millions of guys trust us as their go-to resource for the coolest new gear, lifestyle inspiration, and a lot more. We were recently named one of IABs most disruptive consumer brands, and weve collaborated with everyone from Matthew McConaughey and Kelly Slater to brands like Danner, Timex, and RRL. We look forward to meeting you.
Want to get to know us better? Check out our:
Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need.
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Huckberry
