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Customer Experience Associate
Location: US-VA-Chesapeake
Jobcode: dedf785270865fe22233bd90a63a7236-122020
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- Executes routine inbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision.
- Assisting Fortune 500 customer employees with existing FSA, HRA, Cobra, and health care amenities issues and concern.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide customer with appropriate resolution.
- Provides customer with appropriate standard information requested.
- Derives all necessary information from customer to update database.
- Understands when to seek help and/or escalate to a more senior role.
ManpowerGroup
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