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Minimum Qualifications
REQUIRED: Experience with Adobe software licensing, server-based software licensing, user-based software licensing, and subscription-based software licensing.
Working knowledge of software repositories, AWG, Flexera, ServiceNow required. Work experience must include supporting local area network connected devices or any equivalent combination of education and experience. Apple computer hands-on experience a plus.
KNOWLEDGE, SKILLS AND ABILITIES
Proficient with Microsoft Active Directory 2003/2008/2012/ current
Proficient with the Microsoft Windows operating systems (2003/2008/2012/XP/Vista/7/8/10)
Proficient with the Microsoft Office Suite of products (XP/2003/2007/2010/2016/365).
Ability to work at onsite at client facility as required. Presents a tidy and professional physical appearance to customers and colleagues in a way the represents IT Service well, especially at a customer site.
Proven customer facing field experience.
Cultivate close working relationship with assigned clients' point of contacts and user base.
Excellent written and verbal communication skills. (critical skillset)
Responsible for case closures and daily time entries using ticketing system (ServiceNow). Work closely with Project Manager to keep customer informed on a regular cadence, meeting milestone expectations etc.
Stellar Professionals
