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Customer Care Credit Investigator
Location:
US-AZ-Chandler
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Do you have a passion for innovation? Are you excited to leverage cutting-edge technology to solve big business problems? If your response to those questions is "yes", we would love for you to join us! At OrangePeople we consult for some of the most prestigious brands in the world. But more importantly, our consultants have a voice in the vision and future of the company. At OrangePeople, our focus is people. It's right there in our name. Requirements: Hybrid Work Schedule: The normal working hours will be Mon - Fri from 10 AM to 6 PM but on some weeks, the candidate will be required to take Wednesdays off and work on Saturdays instead where their working hours on that Saturday will be from 10 AM - 7 PM with 1 hour lunch. Also, such a week where this candidate will be required to work on Saturday will depend on the work schedules of other Credit Investigators who are currently on the team. Rotation every third Saturday (between three Credit investigators currently). Excellent written and communication skills. Phone-based experience (inbound/outbound calls). PC literate with good typing skills (25-30 WPM). Minimum education level of a high school graduate. The expectation is that these people will be available to work 5 days a week with two of those days being Saturday and Monday mandatory. Must Haves: Must be local to the work location as the candidate will be needed to work on a Hybrid schedule starting the first week. **Holidays Off Thanksgiving and Christmas: This is a long-term role that the managers can see the candidate moving into a Contract Analyst role full time but this is based on the business need and performance. This is an entry-level role. Collections/Customer Service background is fine. Required Work Hours: 8 AM-7 PM Monday Sat. in each applicable time zone. There will be a variety of scheduling options within the 11 hours (i.e.: 8-5 PM, 9-6 PM, 10-7 PM, 11-8 PM, etc. with hour lunch) as each time zone will have flex shifts to cover high volume days, Monday and Saturday. For business continuities, the 4 corporate partners will have Sunday and one of the following weekdays off Tuesday, Wednesday, Thursday, or Friday. Dress Code: Guidelines for appropriate attire: You should wear business attire when you are representing the Company. These instances may include interactions with dealers, suppliers, visits with special guests, or other similar situations. However, a day spent in the office may allow for a more casual choice. Although it is not feasible to list every type of attire that is acceptable or unacceptable, the following guidelines will help you determine what is appropriate to wear to work. Clothing should always reflect a professional image, be clean and neat in appearance, and fit in a manner that is appropriate for a business environment. Examples of appropriate attire: Suits and ties. Sports coats and slacks. Skirts and dresses. Capri/cropped pants. Jeans (standard/classic fit). Sleeveless tops. Dress in sandals, and open-toed shoes. Clean, neat athletic shoes. Examples of inappropriate attire: Clothes with holes, rips, fraying, etc. Halter tops, spaghetti straps, strapless tops, tank tops, muscle shirts. Flip flops, beach sandals. Sweatpants. Shorts. T-shirts with printed logos (shirts with logos are acceptable). Attire that would typically be worn to the beach, gym, or dance club. Additional Responsibilities: Participate in OrangePeople monthly team meetings, and participate in team-building efforts. Contribute to OrangePeople technical discussions, peer reviews, etc. Contribute content and collaborate via the OP-Wiki/Knowledge Base. Provide status reports to OP Account Management as requested. About us: OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & technologies, innovative training & education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and strong process/methodology orientation.

Orangepeople

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