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Customer Care Call Center needs 1 year in telephone customer service or related experience
Customer Care Call Center requires:
 Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required.
 High School diploma or GED
 A minimum of 1 year in telephone customer service or related experience
 Excellent communication skills
 Knowledge of the use of PCs and related software
 Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio
Customer Care Call Center duties:

 Responds to telephone inquiries and complaints using standard scripts and procedures
 Answers questions regarding child support payments posting, payments disbursement, and account histories.
 Defines or resolves inquiries received either through written or telephone correspondence.
 Gathers information, researches/resolves inquiries and logs customer calls
 Communicates appropriate options for resolution in a timely manner
 Informs customers about services available and assesses customer needs
 Maintains updated records and logs