Role: Customer Advocate

Location: Meridian, ID (Onsite)

Mode : Contract

Anticipated Start Date - 10/1/2020

Description –

Customer Advocates are the key to what we “do”. Join our team providing outstanding customer service in our contact center environment. CA’s receive, research and respond to inquiries from members, healthcare providers and client Team members relating to benefit, claim or enrollment queries on our lines of business.

Requirements-

• Ability to train and work onsite at the client campus location.


• Ability to attend 4 week paid training class Monday-Friday, from 8:30 am – 5 pm. Work schedules will be assigned when training is completed, and will fall within our call center hours of operation: Monday – Friday starting as early as 7 am or finishing as late as 7 pm; some Saturdays 8 am – 12 pm. Work periodic overtime as requested.


• If requested, ability to train and/or work from home, without interruptions and with privacy. Have secure, password protected internet, with ability to plug LAN cable directly into modem or modem/router adapter.

We’re seeking seasonal Customer Advocate with:

• Previous experience in contact/call center, customer service, and/or medical office will help support your success in this position


• Phenomenal verbal and written communication


• Digital literacy, such as Microsoft office suite, data entry, software applications, general computer skills and intranet/internet navigation


• Problem solving and basic math skills


• Ability to effectively help people through different health and benefits scenarios, while maintaining professionalism and compassion.

What your day may look like –

You’ll be researching and responding to telephone and electronic inquiries from members, providers and client team members. This may include initiating inquiries, logging address changes, completing duplicate or replacement identification card requests, entering Primary Care Physician change requests, check tracers, conducting pharmacy research and written communication as appropriate. You’ll also help educate and answer questions regarding member benefits and claims.

An important part of your work includes maintaining performance guidelines for member satisfaction, inquiry accuracy and productivity. We will also count on you to adhere to scheduling, so we can work as a team to provide excellent service levels through varied call volumes.

Ultimately, our team works together to have fun while providing meaningful customer support – help up make a difference in our communities.