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Customer Advisor III

Two Year Contract

Hybrid

Audubon, PA

C2C is Not Available

Job Summary

The Customer Advisor provides intermediate level customer service to member companies and other stakeholders. Relying on broad knowledge of the business, the Customer Advisor responds to customer inquiries, calling on support of subject matter experts in other departments as needed; supports account management through analysis of call patterns and trends; and serves as the primary point of contact for quick hit member requests.

Job Duties

• Receives and processes customer inquiries and/or issues and ensure timely and complete resolution of customer issues, inquiries are primarily phone and e-mail.
• Tracks all incoming inquiries to ensure accuracy and consistency in responses.
• Recommends frequently asked questions to be included in a knowledge base.
• Primary contact for assisting with quick hit customer requests. Anticipates problems and offers recommended solutions.
• Possesses ability to communicate with member company representatives on a wide variety of issues and to represent company effectively and ensure total customer satisfaction with external customers.
• Possesses a broad knowledge of the companys mission, structure, vision, values, operating principles, and procedures including knowledge of existing and planned markets, major business functions, products, and services and related strategies.
• Possesses general knowledge of the US energy industry.
• Manages multiple concurrent objectives, projects, groups, or activities.
• Demonstrates the ability to deal well with change.
• Relates well to all kinds of people; works effectively with individuals and groups at various levels in a constructive and collaborative manner; builds and utilizes effective working relationships in a matrix environment and across functional, departmental, and divisional reporting lines.

Requirements

• Demonstrated ability to produce high-quality work products with attention to detail.
• Excellent communication and problem-solving skills.
• Working knowledge of at least two of the following applications: MS Word, MS PowerPoint, MS Excel, MS Access, Salesforce.
• Ability to grow with position, increasing expertise, responsibility, and accountability.
• Preferred - Bachelors degree in business or related field. Background in Sales or Support.

Education

• High School Diploma and a minimum of five years of work experience or Associates degree and a minimum of two years of experience in a customer service-related position. (Required)
• Bachelors degree in business or related field. Background in Sales or Support. (Preferred)

Benefits

MWResource offers medical, dental and vision coverage through Capital Blue Cross, short- and long-term disability coverage, employer paid life insurance, and participation in the MWResource 401K plan for US based consultants.

MWResource does not discriminate based on race, sex, color, religion, national origin, age, disability, veteran status, or anything else that makes you part of any group.

Candidates must be authorized to work in the United States.

Candidates will be required to pass a background check and drug screening.

Please note we are not open to outsourcing our recruitment needs.