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iT1, a leading global technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated, individual, to join our growing team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 10 years. This is a testament to the great team and culture we have here at iT1

The Credit and Collections Manager assists in protecting the financial assets of the company. You will be expected to use discretion and independent judgment to investigate credit granting, manage all receivable accounts, and perform a variety of analytical functions required to maintain credit standards. You will work closely with the Controller and be responsible for maximizing the company's profitability through accurate, timely and courteous handling of customer credit accounts. In addition, this position will be tasked with the supervision of the AR Department. You will work closely with our customers, and our Operations and Sales teams. This role description is not intended to be all inclusive; there will be other duties as assigned.

Requirements

• Process credit applications
• Review and adjust current customer lines of credit
• Complete credit investigative work utilizing credit reports, analyze financial statements, references, and internet searches to establish customer payment terms and credit limits within guidelines
• Analyze information to determine if the account is eligible for a credit line increase and set credit limits accordingly
• Be able to manage a large accounts receivable portfolio which includes negotiating, financial review, and creating plans of action with customers and the Controller
• Escalating collection activities as required by business circumstances
• Using experience and customer knowledge to determine the proper time to place accounts on credit hold in collaboration with the Controller
• Performs collection calls on past due and/or delinquent accounts, and ability to negotiate with customers regarding credit issues in difficult circumstances
• Works very closely with Operations to identify, prevent, and control process errors
• Responsible for account reconciliation which can be reviewed and discussed with customers to understand and resolve discrepancies
• Review of customer sales orders for release, including working very closely with internal customers and the Controller
• Record daily cash receipts in accounting system
• Working within our online bank site - Assist in daily/monthly reconciliation
• Perform daily dunning process, monthly statements and daily invoices review
• Process credit memos and adjustments
• Research and resolve sales tax issues
• Upload invoices into customers AP portals
• Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before referring to collection agency
• Knowledge of all operations affecting the process of billing the customer; cash postings, shipping, sales tax, etc.

Job Qualification Requirements

• 5+ years previous relevant Accounts Receivable experience
• 5+ years in credit and B2B collections
• AA or BS/BA in Accounting preferred
• Experience with Sage Intacct, Salesforce and Avalara a plus
• Proficient in Microsoft Office
• MS Excel - Advanced
• Proficient in the use of AP invoice processing kiosks and portals (Ariba)
• 2 3 years in Supervisory or Management role

Other Skills/Abilities

• Ability to coordinate with sales department and customers to create effective working relationships
• Strong verbal and written communication skills
• Strong attention to detail
• Ability to work independently with minimal direction
• Able to proactively utilize resources for completions of work
• Process improvement focused
• Strong organizational, problem-solving, and analytical skills.
• Good judgement with the ability to make timely and sound decisions.
• Working knowledge of data collection and data analysis
• Must be able to resolve and negotiate
• Accounting process and controls knowledge
• Self-initiative, good interpersonal skills and diplomacy, attention to detail, collaboration skills, customer-focused
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Physical Demands

• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

Benefits

• Medical, Dental, Vision
• FSA or HSA plan
• 401K with company match
• Voluntary Life Insurance and Short-Term Disability
• Life Insurance, AD&D, Long Term Disability and Long-Term Care
• In-house fitness center

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.