Entry-level. Manage receivables through risk assessments for credit policy exceptions, monitoring status and coordinating activities supporting company's customer credit and collections policies for residential and small commercial accounts.



Education:

Bachelor’s degree in business or related area from accredited four-year university is strongly preferred.



Experience:

Six months to two years credit and collections experience required. Banking experience preferred.



Working Conditions

• Normal office environment

• Office Hours: 8am-5pm Monday-Friday.

• Overtime required when necessary.

• Work may involve dealing with people in an unpleasant or strained situation.

• Occasional Travel



Role Specific Duties/Responsibilities:

• Apply the company's credit and collection policies, practices and procedures to the credit requirements of designated customer accounts.

• Review files, reports and credit bureau documents and financial statements of customers to ensure they meet deposit requirements.

• Extend credit to customers in accordance with established policy and terms.

• Analyze customer’s financial situations and determine whether to extend credit beyond established policy criteria.

• Analyze credit risk for aggregated portfolios of customers as well as individual accounts.

• Carry out the established program for the follow up and collection of accounts receivable.

• Communicate requests with management for special applications for credit that are outside of standard policies and procedures.

• Investigate and prepare findings to complaints from customers for development of response to Public Utility Commission, consumer advocates, media and management.

• Evaluate customer eligibility (i.e. low income status) for PUC mandated activities and programs.

• Process development and implementation of credit policies/procedures.



Role Specific Knowledge, Skills and Abilities:

• Proficient mathematical/analytical skills.

• Ability to communicate clearly with customers using a telephone instrument or in person while maintaining composure and control.

• Must be able to work independently and multi-task.

• Ability to read and understand contractual documents and prepare company correspondence.

• Analyze customer accounts, spreadsheets, and databases to resolve customer issues.

• Must be detail oriented with a focus on accuracy and completeness.

• Must be able to communicate effectively in oral and written form.

• Flexible to adapt effectively to new and changing responsibilities and situations

• Proficient in MS Office applications, including Word, Excel, and other related applications.

• Positions available for English-only and English/Spanish speaking representatives a plus.

• Skip tracing experience a plus