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Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,500 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit (link removed).


Oliver Wyman is now looking for a Creative Account Manager in Dubai!




The Opportunity



As a Creative Account Manager you will be the liaison between the creative team and selected CITs in the Middle East. You will proactively work with the consulting teams on understanding and forecasting client needs, delivering a seamless service experience, and arranging resources in advance to ensure efficient and successful project outcomes. This individual will act as the single point of contact, streamlining communication and fostering strong client relationships.


The day-to-day responsibilities of a Creative Account Manager:


Building and maintaining strong, proactive

relationships with designated CIT teams and partners to support high-priority

projects and meet the region's specific demands.

Collaborating closely with internal creative

teams such as Presentation, Design, and Media to align on client expectations

and deliverables.

Engaging with third-party vendors and

freelancers to complement and enhance the team's capabilities where needed.

Overseeing the smooth and successful

execution of client projects by managing workflows, timelines, and client

communications.

Regularly assessing client feedback to refine and improve service delivery, ensuring client satisfaction and retention.

Reporting on key account metrics to measure

service impact, client engagement, and project success.



Required Skills and Experience




Account Management


Proven work experience as a Customer Success

Manager/Account Manager, or a similar role in the creative services industry.



Communication


Be able to communicate effectively with team members, stakeholders, and clients.

Have excellent listening, negotiation, and presentation abilities.

Strong verbal and written communication skills in English and Arabic.



Design Knowledge


Have a solid understanding of design and creative process across different mediums.

Have a passion for the creative industry and a keen eye for quality design.



Problem-solving


Be able to identify and solve problems effectively, including analyzing project risks and issues and developing mitigation strategies.


Technical Knowledge


Understand the technical aspects of the project, including the technologies, tools, and methods used to deliver the project successfully.


Attention to Detail


Have great attention to detail, including tracking project progress, monitoring hours, and ensuring that all project deliverables meet quality standards.


Time Management


Be able to manage time effectively, including

prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines.


Adaptability


Be able to adapt to changing project requirements and priorities, including adjusting project plans and resource allocation, as necessary.


If you're a self-starter with a passion for design and a track record of driving change, we want to hear from you. Apply today and join us in shaping the future of design at Oliver Wyman!



Why join us at Oliver Wyman?



At Oliver Wyman,
we lead with heart -
we love what we do and have fun while we do it! We also
strive for breakthroughs
by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions
(link removed)
If you share these values and want to
work as one and own our impact at the same time, be brave
and achieve the amazing with us!


Were individuals who are self-starting, motivated, energetic, entrepreneurial about what we do


We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us


We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion


We believe that to create a true meritocracy we need to remove artificial barriers to opportunity


We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.


We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each others time and are sensitive to how it is used. We are an output not input-based culture, have respect for peoples personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.


To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. (link removed)/careers


Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.