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This position is required to support the Financial Reporting, Analysis and Planning (FRAP) area within the Corporate Finance Technology Support Team, which supports 92 Production assets. This position is needed to support critical applications primarily using the AWS Platform (ACE, DCFO, FRAS), as well as SaaS/PaaS applications (Anaplan, Apptio, Enterprise Data Management Cloud Service, Workiva).
Education:
Bachelors Degree preferred
Professional Certifications:
AWS Cloud Practitioner preferred
Production Support Experience:
7+ Plus years in a 24/7 production support environment
4+ years in a 24/7 AWS based production support environment
(not cumulative)
Working Hours:
Must be able to occasionally shift working hours to late afternoon to night shift, instead of core business hours
Must be able to occasionally work weekends
When primary on call, must be able to respond to an INC page within 15 mins, and be online within 60 mins of a page to begin triage
Soft Skills:
Should display an ability to go thru error logs, and discover the issue and propose solutions
Ability to conform to the Fannie Mae administrative standards "paperwork"
Be able to handle multiple tasks during high volume days
Multi Team engagement must be able to communicate with more technical L3/Dev teams, as well as our business partners
Technical Skills Required:
1. AWS (ACE, DCFO, FRAS Applications)
- ECS
- EMR
- S3
- Lambda
- Step Functions
- CloudWatch
- SNS / SQS
- CLI
- Cloud Formation
- EBS
2. AWS Databases
-Redshift
-DynamoDB
-Postgress
3. Code Repos / Tools
-Urban Code (UCD)
-Jenkins
-Bitbucket
4. SaaS / PaaS Experience (see below) (Anaplan, Apptio, Workiva, EDMCS Applications)
5. Coding/Scripting
- SQL Query Creation
- JSON
6. Scheduling Software
- AutoSys
7. Ticket Tracking / Collaboration
- ServiceNow
- JIRA
- Confluence
Nice To Have:
1. Coding/Scripting
- UNIX/Linux
- SFTP/FTP
- JAVA
2. SaaS/PaaS Experience
- Anaplan
- Oracle Enterprise Data Management Cloud Service
- Workiva
- Apptio
3. Server Administration
- WinTel
- Linux
- PUTTY
- WINSCP
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