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About Circles Culture:

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Our People:

We have runners, comedians, movie buffs, musicians, writers, animal lovers and every other variety of people. We have family people, single people, happy people. Our people have a passion for the hospitality industry and love bringing a smile to the face of our clients.

Position Overview:

Circles is looking for a Corporate Concierge who loves working with people! This role is perfect for you if you are outgoing, industrious, and have a passion for providing the highest level of service. On a typical day you will research a trip to Disney World for a family of four, pick up a birthday gift for a clients spouse, and finish your day with finding fun events for associates to do that evening!

This is a full-time, 100% on-site position with a schedule of Monday through Friday from 8:00am to 4:30pm.

Compensation for this role starts at $24.00 per hour.

What were looking for:

• Exceptional written and verbal communication skills
• Confident and outgoing
• Passion for building meaningful relationships
• Comfortable with computers and technology
• Excellent listening and conversational skills
• Strong attention to detail and the ability to follow processes 100% of the time
• Ability to engage with all type of people

Please review the full job description below:

As a Concierge Professional you will offer white glove customer service while also displaying a professional and enthusiastic personality. You will assist our clientele with a wide range of services from travel planning, providing gift suggestions to product research and much more.

Qualified candidates should be comfortable in using a multitude of customer service skills to meet the wide and varied requirements of the role, and act as ambassadors to the client brand at all times. The ideal candidate will possess excellent customer service skills, attention to detail, be highly organized and have an in-depth knowledge of local businesses, entertainment venues and travel options.

Job Responsibilities:

• Consistently provide uncompromising customer service in a fast paced, structured environment

• Prioritize requests and monitor daily deliverables
• Project an approachable and professional image at all times, with adherence to companys dress code policy
• Respond to employee requests in a professional, calm, courteous, and timely manner, without exception.
• Promote meaningful relationships through engaging in informed conversation with members via face to face interaction, phone, and email.
• Perform extensive research for product comparison and information

• Participate in onsite events promoting concierge services and new initiatives
• Continuously identify ways to improve the employee experience by engaging with staff and bringing perspective on employees needs
• Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning and shoeshine services
• Perform local errands within a designated area near the office
• Other duties as assigned

Competencies:

• Excellent multi-tasking skills, being able to manage and prioritize multiple situations daily
• Ability to converse with peers and executives in a genuine, professional, and confident manner
• Flexibility to adapt to changing tasks and priorities
• Excellent written and verbal communication skills
• Ability to adhere to a schedule
• Ability to work under own initiative, with desire for continuous learning and development
• Innovative and creative approach
• Possess an extensive knowledge of the local area, places of interest, and campus amenities, and be able to communicate these confidently and articulately to employees and guests

• Ability to deal calmly and effectively with demanding customers

• Highly Efficient with ability to exceed productivity and quality standards
• Excellent interpersonal and active listening skills

• Willingness to strive for excellence even at busy times

Requirements

• Manage and prioritize multiple tasks daily.
• Ability to meet/exceed productivity and quality standards.
• Excellent written and oral communication skills.
• Knowledge of Microsoft Office Suite (Word, Outlook, Excel, Teams), Internet searching, and typing
• Strong verbal and written communication and organizational skills
• Ability to adhere to schedule.
• Active listening
• Desire for continuous learning and improvement
• Flexibility to adapt to changing tasks/priorities.
• Luxury hotel, hospitality, travel industry, or residential or corporate concierge experience is an asset.
• 3+ years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
• High school diploma or GED required.
• Proven ability to provide quality service in a fast-paced environment.
• Must have reliable transportation.

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire
• Long term and short-term disability insurance paid for by Circles
• 401k with match
• Life insurance paid for by Circles
• Up to 15 days of PTO your first year
• Paid holidays
• One day off per year to volunteer
• Access to discount programs
• Four week paid sabbatical
• HSA/FSA account eligibility
• Access to Employee Assistance Program
• Access to Employee Resource Groups that provide ongoing learning and mentorship opportunities.