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About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:
The role of the Corporate Community Concierge is to offer white glove customer service while also displaying a bubbly and enthusiastic personality. You will aid our employees, visitors and clientele via face-to-face interaction, email, and phone, supplying prompt, courteous and customer-oriented services. You will make recommendations, offer suggestions, and fulfill employee and visitor requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and ability to work a flexible schedule.

This is a full-time, 100% onsite position offering a schedule of Monday through Friday from 7:00am to 3:30pm

Enjoy your nights and weekends!

The pay range for this role starts at $25 per hour

Job Responsibilities:
Working out of our Culture Caf our employees and visitors will seek your aid with everything from food service inquires and information, to meeting room bookings, to AV (Audio Visual) support and IT (Information Technology) assistance as well as any other aspect of their working life whilst working within the Culture Caf. You will have a true passion for helping people through the services we provide and enjoy making a positive difference in the lives of the people you interact with day to day. You will perform services such as:

• Welcome employees and visitors to the space with professionalism and enthusiasm
• Recommend proper spaces for them to work, and advise on the functionality of the space
• Support introduction of new employees educating them on how the space works, what services are available for them, and how to engage the Cultural Caf Team
• Respond and anticipate various customer preferences and manage potential conflicts of shared or common spaces
• Provide support for employees on the use of relevant technology within each space according to their requirements

• Advise on meeting locations, room layouts, hospitality services, and AV support
• Curate workspaces within the Culture Caf to optimize their performance
• Welcome and host teams, coordinate hospitality, and check in throughout meeting and sessions; sensing opportunities to re-energize teams with snacks and drinks
• Work closely, and collaborate with the Events Manager on planning, hosting, and execution of team building and promotional events - a combination of live onsite, offsite, and virtual
• Host events and serve as the end-to-end service contact for event experience, troubleshooting, and attendee needs

• Source and coordinate relationships with local vendors to promote added onsite services for employees such as, dry cleaning, auto detailing and massage therapy
• Participate in onsite events promoting concierge services and new initiatives
• Supply uncompromising service to employees by arranging personal and convenience services
• Perform general information research on products and services
• Research and aid with gift recommendations, event planning, household service requests

• Research local hotel suggestions and make transportation arrangements
• Respond to emails from employees and visitors to coordinate arrivals
• Keep up to date with events occurring in the local area
• Project an approachable and professional image always
• Respond to employee and client requests in a professional, courteous, and prompt manner, without exception

• Maintain a clean and organized working environment
• Be able to adapt to schedule changes as needed to ensure proper staffing of desk
• Consistently supply best in class customer service in a fast paced, structured environment

Requirements

• Be able to understand needs using active listening, leveraging data, and utilizing information
• Desire to go beyond everyday assumptions and dig deeper
• Be relevant, authentic, and visible
• Support a workplace environment that allows people to connect in ways that are both productive and social
• Work in service of the greater whole

• Be Creative
• Manage and prioritize multiple tasks daily
• Ability to meet/exceed Productivity and Quality standards
• Excellent Written and Oral Communication Skills
• Ability to adhere to schedule

• Desire for Continuous Learning
• Flexibility to adapt to changing tasks/priorities

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire
• Long-term and short-term disability insurance paid for by Circles
  
• 401k with match
• Life insurance paid for by Circles
  
• Generous PTO policy

• Paid holidays
• One paid day off per year to volunteer
• Access to discount programs
• Four-week paid sabbatical every five year!
• HSA/FSA account eligibility
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities