TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.

• Responds effectively to customer inquiries via email and phone.
• Ensures customer inquiry is documented and communicated to the appropriate support group.
• Provides meaningful customer updates as appropriate.
• Reviews scheduled maintenance activities which have a direct impact to the connectivity infrastructure that provides products and services to customers for accuracy and policy compliance.
• Responsible for notification of network maintenance activities.
• Processes notification to external and internal customers with attention to detail for special circumstances.
• Ensures notifications contain meaningful, customer friendly, non-proprietary information.
• Interprets basic telecom information and understand steps required to produce a customer impact list.

• High School Diploma or GED or relevant job experience.
• Work experience in an administrative capacity, customer service, office procedures, file maintenance, and related knowledge.
• Good interpersonal, verbal, and written communication skills
• Working knowledge of Microsoft Office software (Microsoft Outlook, PowerPoint, Excel and Word).
• Demonstrate the ability to learn thoroughness, attention to detail, organizational skills, and follow-up.