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JD
This resource will be responsible for providing Production support for Bank's various Enterprise wide Content Management systems. These document management solutions are leveraged by many customer facing capabilities, including the availability of various statements via Online and Mobile Banking as well as the fulfillment and servicing of mortgages and home equity loans. This resource will be part of a broader team working to ensure the stability of these solutions, primarily protecting the Bank's reputation with our customers as well mitigating regulatory risk. With this requisition, the position is being aligned with the Bank's site strategy.
Production Services Analyst Resource will be responsible for the following areas:
Proactively detecting Production incidents and restoring service.
Working with application and product managers to identify root cause and actions to correct Production problems. Also, working with those teams to identify other opportunities to improve overall Production stability, including actions to mitigate the reoccurrence of any problem as well as opportunities to improve overall monitoring.
Working with application and product owners to enhance overall knowledgebase assets to ensure that operational procedures and lessons learned about the Production environment are accurately documented and available for use by all teammates.
Capable of learning new applications and technical skills on the job and quickly applying those new skills and capabilities.
Required Skills:
Production Services Analyst Resource will have the following skills:
Experience supporting enterprise wide applications in both Linux and Wintel environments. Need a resource who is well versed in Unix/Linux and Wintel skills will be good to have.
Experience supporting applications using Oracle and/or SQL Server databases.
Experience supporting J2EE applications
Experience supporting applications that utilize object-bases storage like HCP, Centera etc.
Experience supporting applications that utilize global and local traffic management solutions.
Strong communicator capable of effectively communicating, verbally, via emails and instant messaging, to both technical and business teams.
Capable of periodically providing on call support outside of normal working hours.
Capable of working in high pressure situations.
Desired:
Experience supporting applications integrated with document management technologies, such as IBM FileNet P8, IBM FileNet Image Services, Documentum, Livelink or comparable.
Experience working with application and product owners to automate key Production support tasks, such as application recycles, technical validation and exception processing.
Familiarity with key monitoring tools, such as SiteScope, Splunk and AppDynamics.
Experience writing SQL queries ideally against Oracle databases for proactive monitoring and reporting purposes.
Experience with Unix scripting.
Experience with Middleware products like Websphere, WebLogic, TomCat etc. and supporting middleware based applications.
Familiarity with the ITIL framework.
Previous experience as a developer, ideally for applications that integrated with document management technologies.
Sysmind LLC
