Help Desk Technician Responsibilities:

• Responding to queries on the phone, via email, in person, or through remote access.


• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.


• Training computer users.


• Training other staff on troubleshooting and diagnosing problems.


• Gaining feedback from customers to improve training methods.


• Writing and editing training manuals.


• Running reports and analyzing common complaints and problems.

• An Associate's degree in computer science or related field.


• Active Security Clearance.


• A strong working knowledge of computer systems, hardware, and software.


• Good problem-solving, analytical, and team-working skills.


• Excellent communication and interpersonal skills.


• An openness to learning new technologies.