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Mercer
is seeking candidates for the following position based in the
London
office:

Communications Consultant, Benefits Engagement



What can you expect:

The opportunity to join Mercers highly creative employee communications agency Impact. Impact Team((link removed)). The team is close knit, collaborative and supportive.
If you are someone with a curious mind, who is looking for a place to flourish and innovate, this could be the role for you.
The Benefits Engagement Consultant is a client-facing role, delivering our Communication services to a portfolio of clients (primarily Darwin clients), helping them engage their employees with their benefits.
The primary responsibility of the role is to create client communication plans whilst managing the end-to-end communication project delivery. From the point of the initial communication consultation, the building and maintaining of stakeholder relationships, and producing and managing all client communication collateral.
In addition to working on billable client projects, the role also requires support to be provided to other areas of the Impact business, with a particular focus on Account Management to help generate revenue within the Impact team. Contributing ideas and creating new approaches is also a key part of the role to support and drive our Communications proposition and methodology forward.


What you will be rewarded with:

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
The opportunity to use your creative skills and innovation to their fullest.
Exposure to a wide range of clients ensuring a varied work-load


We will rely on you to:

Deliver and support several projects at any given time, work and activities include:
Facilitating hub sessions or project kick-off meetings or workshops.
Helping clients define project scope, challenges and objectives.
Identifying communication requirements for the engagement of the clients employees.
Creating, managing and delivering communication strategies for clients including approach and communication channels.
Developing communication project plans, setting milestones, coordination of internal and external resources to ensure project delivery.
Managing the delivery throughout the lifecycle of the communication project.
Innovation and identifying trends within the communications industry.
Maintaining strong relationships with clients to open up new opportunities.
Supporting meetings with prospective clients
Producing proposals

Client Opportunity Support
Supporting Mercer Account Managers

ensuring close relationships with the Darwin success managers and wider Mercer account management team, the Consultant will be responsible for leading or participating in client conversations regarding benefits engagement. The Consultant will also be responsible for producing the delivery of those new communication products and services, working with other teams in the business to ensure that the technology is updated to align to the changes in products and services.
Supporting the Sales Team

the Consultant may on occasion be asked to provide support to winning new prospects that require consulting services as part of their relationship with Mercer. This will include response to tenders, attending pitches, helping with the delivery of proposals and ensuring that pricing reflects the work to be undertaken.

Internal Support:
Supporting innovation the Consultant will provide support for several projects throughout the year, as agreed with the Impact Management Team, to help move the Communications Proposition forward. The required time, resource and support will be provided by the business to empower the Consultant to deliver this part of their role and change the communications offer we take forward.
Developing methodology the Consultant will help develop the Impact Team methodology, by taking time, within their role, to review and improve our approach. Ideas will be used to help move forward our proposition and the quality of communications we produce for our clients.


What you need to have:

Experience in a communications related role, with client/stakeholder management.
Excellent time management skills and experience in working under pressure to strict deadlines across multiple projects.
Good interpersonal and relationship building skills.
Good knowledge of the fundamentals of copywriting, including use of plain English and drafting to client requirements, editing and proof reading, creativity in copywriting and ideas generation.
Ability to explain the thinking and rationale behind the communications.
An understanding of audience segmentation.
An understanding of data management for print production.
Ability to facilitate and control meetings and ensure relevance is maintained and kept to time and agenda
Ability to successfully monitor and track financial control on each project


What makes you stand out:

Previous Employee Benefits experience/industry knowledge
Experience working with technology products or solutions

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed). Follow Mercer on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed)
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
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