Provide crisis line and/or office coverage during the shift or project. Assess immediate crisis needs of clients and address appropriately. Manage incoming calls and case referrals and complete necessary documentation.

 

Responsibilities:

• Conduct potential placement client assessments and intakes.


• Complete and maintain client records and document services provided.


• Educate clients about options/resources available.


• Work with clients to develop and maintain relevant and meaningful case plans


• Meet regularly with clients to support case plan objectives.


• Refer clients to other agencies and resources and help client access necessary services.


• Facilitate problem solving for client conflicts and crises, encourage appropriate community interactions.


• Participate in staff meetings, case conferences and other meetings as needed.


• Support the daily operations of the organization.


• Perform other duties as assigned by Executive Director

Qualifications:

• A degree in Human Services or related field preferred, but equivalent work or volunteer experience and training will be strongly considered.


• Previous employment or volunteer work in human services, community agencies or other related nonprofit organizations a plus.


• Must be comfortable with and capable of working well with persons of varied cultures


• People-oriented - supportive and fairness - focused


• Good oral and written communication and computer skills are required.


• Excellent interpersonal skills and good organizational skills.


• Bilingual (Spanish/English) helpful. English must be spoken fluently.


• This position may answer calls and crisis during non-traditional work hours.


• Must have dependable personal transportation available at any time in the event of a client crisis. Must maintain a valid driver license,                                      current registration, and auto insurance.