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At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

We continue to have ambitious growth plans as we work towards becoming the worlds most used, most loved and most trusted currency exchange service, helping more than a billion people around the world.

Were proud of what we do and how we do it, but most importantly why were here. We empower people to know more and do better...because behind every currency exchange query or transaction is a person trying to accomplish something important.

Our principles

• AMBITION - We dream big, try things out and always ask why not? and what if? Were ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility

• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

How will you help Xe become more successful?

The Care/Network Lead role will lead the analysis and optimization of our correspondent network, utilizing our internal reporting tools, such as Power BI, Zendesk, and Cisco Webex. This person will develop and execute plans to improve our correspondent relationships, enhancing their experience and ultimately driving success for Ria/Xe. Responsibilities will include tracking key performance indicators (KPIs) such as cancellations, transactions, and error codes, and using data insights to drive operational improvements across the network. The role requires a strong understanding of Ria's and Xes internal systems and processes, as well as exceptional analytical and communication skills.

Requirements

What youll do

• Passionate about our business You will Foster a culture of innovation and continuous improvement, collaborate with the Director of Global Care and other stakeholders to identify opportunities to improve our correspondent network.
• Goal & Target orientated: You will analyze correspondents' KPIs and SLAs (Service Level Agreement) using Power BI, Zendesk, Cisco Webex, and other internal reporting tools. Measure cancellations, transactions, error codes, and overall correspondent information. Work with internal teams to ensure that our correspondents receive the necessary support to meet their KPIs and SLAs and develop and implement processes to ensure that our correspondents are compliant with regulatory requirements.
• Ambitious & Tenacious Be highly motivated to succeed, eager to learn within a dynamic environment.
• A dynamic professional: Proven experience with reporting tools such as Power BI, Zendesk, and Cisco Webex, you will have strong analytical skills and attention to detail. Experience in project management and process improvement is desired.
• A strong communicator. Excellent verbal communication skills, ability to build strong relationships and communicate effectively
• Drives Engagement & Collaboration Ability to develop and maintain relationships with correspondents and internal stakeholders.
• An independent thinker The ability to work autonomously, driving the activities necessary to ensure your success.

• Building relationships; Create plans to improve the relationship and enhance the experience of our correspondents.

Requirements

Who you are

• A dynamic professional: Proven experience with reporting tools such as Power BI, Zendesk, and Cisco Webex, you will have strong analytical skills and attention to detail. Experience in project management and process improvement is desired.
• A strong communicator. Excellent verbal communication skills, ability to build strong relationships and communicate effectively
• Drives Engagement & Collaboration Ability to develop and maintain relationships with correspondents and internal stakeholders.
• An independent thinker The ability to work autonomously, driving the activities necessary to ensure your success.

Benefits

• Competitive Salary & Discretionary Bonus
• Paid Time off (Vacation, Sick & Public Holidays)
• Personal Days
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Retirement Plan (401k, IRA)

• Health Care Plan (Medical, Dental & Vision)
• Plumm Mental Health and Wellbeing Platform

California pay range: $70,000 - $75,000 annually. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job related factors.