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Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique.

Job Title: CA - CCR I-Acct Svc

Work Location: Phoenix, AZ, 85016

Duration: 12 Months

Work Type: Part Time

Job Type: Onsite

Role Summary:

Develops and directs overall order and service-related activities for CCI's customer service function.

Develops and implements policies for the resolution of customer account inquiries.

Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner.

Responds to inquiries through phone, mail, email, and contact with customers.

Promotes and sells the company's products and services.

Provides operational management and support at call centre locations to ensure efficient and timely resolutions of customer service issues.

1-Handles incoming customer calls with the intent of providing customer satisfaction and retention; may introduce and sell new or additional products and/or services;

2-Works in conjunction with outside sales representatives to provide pre-and/or post-sales support;

3-Reviews customer inquiries, problems, requests, and suggestions; determines appropriate solutions and/or responses;

4-Negotiates customer claims, initiates billing adjustments, arranges product substitutions and returns;

5-Assesses customer needs and suggests/promotes alternative products or services;

6-Processes incoming orders;

7-Refers customer calls to other
TekWissen Group

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