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Are you one of those people who always has a bright outlook on the day and enjoys helping others? Do you enjoy working as a team to create process improvements?

If so, FusionSleep wants to learn more about your experience and desire to become part of a team that provides innovative solutions with a high level of customer service and patient satisfaction.

We are looking for a Business Systems Operations Manager to oversee system related business needs that may include CareCloud, NoxCloud, Luma, and other systems that support business processing for clinical operations, customer service, billing, sales and purchasing.

Responsibilities

• Identify areas of opportunity for process improvement, effectively communicate with business managers the need for improvement and plan; implementation of new processes and training of teams.
• Provide direction, prioritization and documentation of business issues driving the need for system enhancements.
• Manage ongoing business systems related projects.
• Monitor in-place programs (including CareCloud, Luma, Zoom, Breeze, and Resmed Resupply).
• Builds and maintains a positive relationship between IT and business areas.
• Ensure timely support of day to day business processing needs.
• Demonstrates the ability to manage multiple projects and meets stated customer deadlines.
• Participates in development and evolution of company policies, procedures, operating systems and programs.
• Prepare documents, reports, charts, tables and other visual aids
• Utilize various data management tools, Compile information from various documents which can include quality in work processes, job tracking/status, system performance and/or reports that provide trend information or customer impact
• Performs data gathering to support root cause analysis and performance trending as directed
• Updates and maintains, technical records, reports, documentation on process improvements and process performance
• Actively participates in corporate innovation, change management and identification and implementation of industry best practices.
• Manage direct reports

Requirements

• Bachelor's degree in Healthcare Administration, Business, Information Systems or related field, or relevant experience.
• 5 - 8 years business operations related experience.
• Knowledge of clinical protocols in provider clinic, sleep lab and/or DME settings, preferred.
• High aptitude for understanding and learning new software packages and the ability to understand end business processes.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to create routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to communicate in a high pressure environment.

Benefits

401K, 401K matching, Dental Insurance, Vision Insurance, Health Insurance, Disability Insurance, PTO, Employee Assistance Program