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Become an integral member of our `ohana and create memorable guest experiences which make Royal Kona Resort the first choice for guests visiting the beautiful Kona coast! As a member of this family-owned and operated resort, you will help each guest feel like family and will work alongside a diverse and dedicated team.
Bell staff are service ambassadors for the hotel. As a representative at the front desk, this position is often the first and last impression for our guest and extends courteous, hospitable service at every encounter throughout a stay.
The role of Bell can provide you with:
- The opportunity to make direct impact on the guest experience with prompt, personal service.
- The opportunity to engage with diverse clientele from around the world.
A typical shift for Bell may include the following responsibilities:
- Providing a warm welcome to new arrivals, making guests feel right at home and providing an orientation of the facilities and available services.
- Escorting guests to their accommodations while assisting with luggage.
- Assisting with group arrivals through porterage service.
- Collaborating with the Security team to ensure the safety and security of the property.
Royal Kona Resort might be a great match for you if:
- Providing personal and prompt guest service is a passion of yours---hospitality is our purpose!
- You enjoy interacting with diverse people; our clients originate from all over the world and our employees are just as diverse.
- You are seeking a position that affords opportunity to be active on a regular basis.
- You do not shy away from resolving problems and like the challenge of turning potential issues into enjoyable experiences.
Requirements
The ideal candidate has a natural aptitude for guest service. The ideal candidate possesses previous experience in hotel/resort bell operations.
The ideal candidate will also possess the following knowledge, skills, and abilities:
- The ability to speak, read and write proficiently in the English language.
- Strategic time management skills to provide expeditious service while ensuring completion of assigned tasks.
- Excellent communication skills through various methods including phone and two-way radio etiquette, and proficient written communication skills.
- The ability to engage in considerable physical activity on a continuous basis including transporting luggage up to 100 lbs of weight.
- Neat and professional appearance, a genuine Spirit of ALOHA and the desire to serve.
- As a condition of employment you must be able to satisfy all pre-employment screenings which may include: criminal background check, employment, eligibility verification, drug screening, and personal and professional references.
Benefits
Royal Kona Resort offers a competitive benefit package including the following benefits: medical, drug dental and vision insurance for employees and eligible dependents; paid leave accrual benefits; observed holiday benefits; life insurance options; and retirement savings plan participation. All benefits are subject to eligibility criteria.
This position does not offer relocation or housing assistance.
Royal Kona Resort