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Project: Consultant will be joining a team within the CBBO department (mortgage servicing, default consumer loans, and over-drawn checking/savings accounts) to work on a project called "Digital Contact Center". This has been an ongoing project, we are about to migrate to an Amazon Contact Center environment from an on-prem Avaya system. The migration is just an MVP, with lots of work enhancing the environment using the new functionality Amazon provides. This environment includes both voice and digital communication channels.
Day to day- works between business and tech teams focusing on telephony and oversees 8 functions at a time. Translates both of those requirements. Understands how things go together almost like puzzle pieces. We need to figure out how to connect everything, so it is more complex problem solving. Most of my BA's do some testing as well. Someone who can take ownership of a process or tool. Someone that may need to work some late hours if needed.
Required Skills:
1. Business Analysis - gathering and documenting requirements
2. Working between the business lines and enterprise IT groups
3. SQL Knowledge need to do some validation, being able to write simple SQL
4. Experience in Regulated industries (banks, healthcare)
5. Some testing experience
Nice to Have:
1. Mortgage
2. Telephony
3. Workflow/ decisioning background
4. experience with Amazon Connect or Twilio
Required Skills : Cassandra
Basic Qualification : Additional Skills : Background Check :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set :Yes
Type of project :Project Management Office
Master Job Title :QA/SW Tester
Branch Code :Minneapolis
Saxon Global Inc
