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Human Resources Agent Location: US-GA-Atlanta Jobcode: 972e49a52b88e41c3fd9248f788c5794-122020 Email Job
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Overview
At WellStar, we all share common goals. That’s what makes us so successful – and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the most integrated healthcare provider in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.
Responsibilities
Serves as primary contact for employees, retirees, and family member inquiries for assistance and information. The HR Operations Representative is responsible for resolution and general accountability for overall high-quality service and timeliness. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and Wellstar HR Operation’s Center policies and practices. Must be flexible within hours of operation and willing to work occasional evening or weekend work as warranted. Maintains high degree of confidentiality.
The HR Operations Representative reports directly to the Director of Learning & Development. Key responsibilities of the role include: Responds to team member inquires, provides just-in-time resolution and escalates complex cases as needed.
Qualifications
Required Minimum Education:
Bachelor's degree in business, human resources, or professional certification such as CPP, CEBS, PHR is preferred.
Required Minimum Experience:
1-2 years of customer service work experience, preferably in a Hu
man Resources contact center environment. Basic knowledge and understanding of Human Resources Practices and Services
Required Minimum Skills:
Excellent oral and written communication skills and the ability to convey answer, issues and status changes in a clear, concise and effective manner. Excellent interpersonal skills and the ability to work effectively across all levels of the business. Ability to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of services
Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country.
Step up to your potential. Find out more and apply today!
Wellstar Health System Inc
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