Responsibilities

Should be able to handle multiple enterprise projects from procurement planning to customer sign off independently with a team of resources

Should own a list of assigned customers and ensure all their supports needs are satisfied and future leads identified.

Should be able to provide estimates and budget required for the assigned projects

Should be able to create detailed project plan and ensure on-time delivery and within allocated budget.

Responsible for troubleshooting all critical issues and providing solutions on time

Should act as a mentor and provide technical guidance for the team

Responsible for co-ordinating with vendors and OEMs and resolving critical issues

Responsible for keeping all project related customer issues under control and minimize escalations and ensure highest level of customer satisfaction

Design, Implement and troubleshoot LAN, WAN, Wireless and security products and solutions.

Implement campus network and wireless solutions.

Should have experience in maintaining operations and uptime of 99.99% of Active-Active Datacentre & MPLS network with strict SLA parameters.

Conduct network and wireless audits at customer site and produce audit reports

Ensure proper communications with the customer and manager and send periodic reports to keep all the stake holders informed about project progress

Ensure highest level of customer service and satisfaction in all projects.

Willing to travel to different job locations in a shorter notice and also stay till the project is completed

Required skills

Should have strong knowledge in TCP/IP and OSI models

Should have experience in handling Routing Protocols like RIP, OSPF, EIGRP, BGP, ISIS

Strong knowledge on implementation of ACI, SDA & ISE

Should have implemented Fabric enabled wireless networks.

Should have experience in VLAN, VXLAN, STP, Policy Based Routing, NAT, SVL, IP SLA, Wireless, IPSEC, SSL VPN and Security

Should have knowledge in Unified Thread Management, Multicast networks.

Should be able to identify network issues related to WEB Application, DNS, DHCP, MAIL, Active Directory and Radius Server

Education, Experience and Certification BE/B.Tech with min 4 Years of relevant experience

CCNP certification is a must

Any wireless certification (CWNA) would be preferred