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UC-Video Engineer
Location:
US-NY-New York
Jobcode:
5b399add36324ecf76ed4c5da19339c0-122020
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As a Senior UC-Video Engineer, you will be tasked to provide engineering services, participate in the implementation design sessions for large multi-cluster Unified Communication environment, monitor and troubleshoot those issues that may impact the environment. The candidate will be part of a team that will expand and maintain an enterprise Cisco IPT solution that will interface with voice systems (PBX-TDM and IPT) and healthcare medical services. Hands-on experience in call control, IP routing, VOIP deployments and SIP Trucking are necessary. The following skills are also required.




  • Expert knowledge and experience with Internet Protocol (IP) suite is essential, including protocols such as SIP, H.323, MGCP and their relationships and integrations in large-scale networks


 

 




  • Expert working knowledge for large multi-cluster deployments and integration in support of

    • Jabber, EMCC and HTTP networking.






  • Must have general and technical knowledge of telecommunications technologies (as it relates to VoIP) including: TCP-IP, IP routing, Voice packet capture, LAN/WAN technologies, VOIP, PBX- TDM, inter-working of these technologies as it relates to voice, data, broadband, , IPT, and Internet services, deployment and implementation of these technologies and services.

  • Provide Tier3 technical support for the Healthcare network, including troubleshooting voice, video and data (IP) traffic.

  • Knowledge and experience using a ServiceNow ITSM incident ticket management system for incident and Change Management.

  • Responsible for proactively supporting all related technologies, escalation of outages and providing update to senior management.

  • Responsible for taking department calls and working with them to understand technical related issues.

  • Working knowledge of VMware 5.x and 6.x along with its dependencies with Cisco UC Applications

  • Support level knowledge for CUCM, CUCxN, CUPS (IM&P) 11.5

  • Understanding of multi-cluster design for both ILS and SME dial plans

  • Expert working knowledge of Cisco JABBER (for Windows, MAC, Android, iPad and iPhone)

  • Knowledge of CUBE for ISR

  • Knowledge of Cisco IP TDM/IP Voice Gateways (Cisco 2900, 3900, and 4000 UC routers)

  • Deep Understanding of SIP and H323 as they relate to Video application.

  • Expert knowledge of VCS Control, VCS Expressway, Expressway-C and Expressway-E with

    • MRA/Jabber Guest



  • Installation/Configuration/Troubleshooting

  • Experience with Spark Rooms (55 and 70)/MX700/MX300/MX800)

  • Cordial and professional decorum with effective verbal and written communication skills when dealing with technical and non-technical users and decision makers.

  • Time management skills, including the ability to think clearly and act accordingly under pressure.



Qualifications / Required Skill:



Bachelor’s Degree in Video Engineering or a related field (experience may be substituted)




  • 5+ Years troubleshooting networks (Data & VoIP) including Call Manager and Unified Communication platforms along with network connectivity on Cisco routers and switches (CatOS and IOS devices) using SSH, Telnet from a command line interface.




  • Strong working knowledge of Cisco UCS platforms (both B-Series and C-Series chassis).




  • Expert Knowledge of Conductor, Telepresence Server and MCU 8510/MM820




  • Experience Installing /Configuring/Troubleshooting Avizia products such as:




  • Avizia CA300




  • Avizia CA750




  • Avizia Extended Height Cart




  • Experience Integrating and Troubleshooting Avizia Telehealth Solutions to CUCM and VCS- C/Expressway C




  • Able to Design Cisco Video Solutions with Avizia endpoints for large magnitude Healthcare deployments.




  • Experience managing Webex Meeting Center for Enterprise clients.




  • Experience with Webex Teams Integration.




  • Experience with CMS is a Plus.




  • Experience evaluating video hardware is a plus.


Black Systems LLC

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