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Patient Services Representative
US-CA-Lake Forest
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Brief Company Intro

United Health System is a well-known provider of healthcare services within the United States.
United Health System has always strived to be Customer-oriented, Compassionate, Candid, and Compliant. We are committed to your success. You can count on us!

We believe in working as a team with persistent stress on excelled deliverance. Our underlined principle is that an honest and sincere disposition pays off. In a continuous quest to be the best for both our clients and our employees, we work with simple strategies that produce the best results.

Contract: 20 Weeks

Position: Patient Services Rep

Shift: 8:00 AM to 5:00 PM

Position Summary

  • Answer telephones, greet, assist, and direct visitors, patients, and other clinic office callers. Guides, screens, and registers new patients.
  • Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems.
  • Performs clerical duties to support the daily business activities of the location. As a float, your work site will vary depending on the North / East Regions clinic's needs.
  • Essential Functions of the Job:

  • Assembles all data and documents required for complete patient registration, including, insurance verifications and authorizations.
  • Enter current patient demographic information into the NextGen system.
  • Provide excellent customer service and be able to communicate effectively with internal and external personnel.
  • Assesses patient financial responsibility and collects co-pays and deductibles at the time of check-in.
  • Obtains and documents funding information from patients and provides information on available funding resources.
  • Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for various insurance such as Medi-Cal, Medicare, Manage Care,
  • Commercial etc. administers and determines patient eligibility for Sliding Fee Discounts Program.
  • Works in collaboration with all areas of patient inquiry to identify and resolve issues and/or barriers.
  • Enters a variety of fiscally related information into databases; maintains fiscal records and files.
  • Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; research and resolve customer problems.
  • Recognizes the need for immediate and urgent services.
  • Provides assistance, guidance, and direction to visitors and patients.
  • Assists in the care and maintenance of department equipment and supplies.
  • Drive between clinics to provide coverage when needed.
  • Basic Qualifications:

    Education Required (Minimum level of education): High School or GED equivalent.

    Certification/Licenses: CA Driver's License and/or Medical Assistant Certification


    Preferred: One year experience in a medical setting, preferably front desk or reception.

    Preferred: One year of customer service experience or successful completion of an externship

    Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English) required; must have good handwriting and verbal communication skills.

    Divya Singh Tanwar
    Healthcare Recruiter Lead

    United Health Systems

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