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Brief Company Intro
United Health System is a well-known provider of healthcare services within the United States.
United Health System has always strived to be Customer-oriented, Compassionate, Candid, and Compliant. We are committed to your success. You can count on us!
We believe in working as a team with persistent stress on excelled deliverance. Our underlined principle is that an honest and sincere disposition pays off. In a continuous quest to be the best for both our clients and our employees, we work with simple strategies that produce the best results.
Contract: 20 Weeks
Position: Patient Services Rep
Shift: 8:00 AM to 5:00 PM
Position Summary
Answer telephones, greet, assist, and direct visitors, patients, and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. As a float, your work site will vary depending on the North / East Regions clinic's needs. Essential Functions of the Job:
Assembles all data and documents required for complete patient registration, including, insurance verifications and authorizations. Enter current patient demographic information into the NextGen system. Provide excellent customer service and be able to communicate effectively with internal and external personnel. Assesses patient financial responsibility and collects co-pays and deductibles at the time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for various insurance such as Medi-Cal, Medicare, Manage Care, Commercial etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquiry to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; research and resolve customer problems. Recognizes the need for immediate and urgent services. Provides assistance, guidance, and direction to visitors and patients. Assists in the care and maintenance of department equipment and supplies. Drive between clinics to provide coverage when needed. Basic Qualifications:
Education Required (Minimum level of education): High School or GED equivalent.
Certification/Licenses: CA Driver's License and/or Medical Assistant Certification
Experience:
Preferred: One year experience in a medical setting, preferably front desk or reception.
Preferred: One year of customer service experience or successful completion of an externship
Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English) required; must have good handwriting and verbal communication skills.
Divya Singh Tanwar
Healthcare Recruiter Lead
D: 408-580-9335
E: divya@uhcstaffing.com
United Health Systems
