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O365 SME
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<table> <tbody> <tr> <td> <p>Must-Have</p> </td> <td> <ol> <li>Have Experience working on an ITIL based Service Desk</li> <li>Experience and knowledge of Office 365 (Exchange, SharePoint, OneDrive etc.)</li> <li>Having good understanding of O365 licensing</li> <li>In depth knowledge on Intune on Windows desktop, MacOS management, MDM devises and Auto pilot co-management feature.</li> <li>Proficient in MS SharePoint, Teams, along with Power Apps and Power Automate Knowledge. </li> <li>Diagnose and troubleshoot technical issues. Track issues through to resolution, within agreed time limits.</li> <li>Escalate unresolved issues to appropriate internal and external teams</li> <li>Having knowledge on various testing & connectivity</li> <li>Having rock solid understanding of O365 environment</li> <li>Ability to plan for change and communication </li> <li>Excellent communication and presentation skill </li> </ol> </td> </tr> <tr> <td> <p>Good-to-Have</p> </td> <td> <p>1. ADFS Server / ADFS Proxy for Federation Service </p> <p>2. AD Connect/Dir Sync /DNS (Internal/external)</p> <p>3. Powershell </p> <p>4. Active Directory Forest, Domain, Trust, Site and Subnets </p> <p>5. On-Prem Exchange Organization 2010/2013/2016 including Mail Flow, Transport Service, Edge Transport, Public Folder, Mailboxes, Users, Groups, Resources, Exchange & AD Topology.</p> </td> </tr> </tbody> </table>

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