POSITION SUMMARY:

The Guest Services Representative is responsible for creating a hospitable guest experience and for performing tasks associated with the front desk. The Guest Services Representative position is a member of the Welcome Team.

 

PRIMARY DUTIES & RESPONSIBILITIES:

This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties and is not intended to be all-inclusive. The following requirements may change depending on the individual property and may change over time.

 

• People Excellence: Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.

• Product Excellence: Deliver a great guest experience by connecting with friendly and smiling service and a fast and accurate check-in as outlined in the Customer Service Manual including:

• Guest registration, computing and collecting payment, and verification of credit card transactions

• Transmit and receive messages via telephone and fax machine

• Read and run various reports

• Make and confirm guest reservations

• Maintain records of assigned and available rooms

• Sort and rack incoming messages and mail

• Maintain cleanliness and appearance of the front lobby

• Proactively recognize and address guest concerns

• Identify sales opportunities to increase revenue

• Report any safety and security issues that require attention

• Complete the Shift Checklist

• Guest Excellence: Cheerfully interact and assist guests with information regarding property and local amenities

• Partner Excellence: May perform duties from other property positions as needed or assigned inorder to maintain proper operations of the property

• Other duties: Miscellaneous other tasks as required and assigned by Supervisor or any other member of Management which may include crossfunctional job duties

• Participate in all training and safety meetings.

• All Team Members are expected to act in a safe manner at all times and report any unsafe conditions to your supervisor immediately

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

 

• Computer proficiency, including Windows, Outlook, Word, and Excel

• Good communication skills

• Ability to work with minimal supervision and follow written and verbal work instructions

• Working safely is a condition of employment. Safety is everyone’s responsibility.

• New hires must meet all Motel 6 employment qualifications in place at the time of hiring