Job Summary

This job is a combination of support services for customers, engineering staff, and sales staff of our GradeScan systems with Perceptive Sight AI technologically.

Job Responsibilities Include (not limited to):

• Phone and onsite customer support


• Software engineer support


• Regression testing of new software


• Customer training


• System startup


• Troubleshooting system issues


• Upgrading and installation of software to systems remotely


• R&D testing for software engineers


• Travel both domestically and internationally up to 33% of the time


• Work with the entire client team and interact successfully with all staff to ensure the best results possible for the customer

Basic Requirements:

• Excellent people skills with a can-do attitude


• Ability to travel domestically and internationally up to 33%


• MS Windows


• Access to high speed internet


• Excellent troubleshooting skills


• Self-motivated


• Ability to multitask

Preferred Additional Skills:

• Experience in customer service


• Experience in sawmill or planer mill environment


• Knowledge of lumber grading


• Knowledge of Lumber mill optimization


• Ability to install computer programs and navigate windows environment