Affinity Management Services is a Condominium Association Management Company proudly serving Miami-Dade and Broward for the last 13 years! We have grown over this time because of our focus on supporting our associations in creating a first class living environment for their residents and for our commitment to providing quality and innovative services in doing so. Demand for our services is ever growing and we are looking for individuals to join us on our quest to empower and transform each community we partner with.



Members of our team enjoy many benefits. In addition to competitive pay and time off, a respectful, caring and positive working environment, team members are also given an opportunity for growth and promotion within the organization. Available resources such as specialized training, membership to industry-related organizations and mentoring support individuals in their career development aspirations.



A client support representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers or vendors might face with accuracy and efficiency.

 

Brief Summary:

• Familiarity with our industry is a plus


• Experience using help desk software and remote support tools


• Excellent communication and problem-solving skills


• Multi-tasking abilities


• Patience when handling tough cases

JOB DUTIES:

• Client Support / Reception Cover Unit Owner's Inquiries Purchase/Lease Applications Vendor Inquiries


• Return Mail/Distribute


• Return Mail Follow Up


• Courier Requests Courier UPS


• Manage Medium/large amounts of incoming calls


• Responsible for maintaining a high level of professionalism with clients and working to establish a positive affinity with every caller


• Services to management by collecting customer information and analyzing customer needs


• Provide accurate, valid and complete information by using the tools that we work with.


• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies


• Address Walk-Ins in a professional matter and address all concerns they may have.


• Review/Distribute General Box Emails


• General Task Assistance/ clerical duties

REQUIREMENTS:

• Experience with a Call Center environment


• Able to multi-task calls with Job Duties mentioned above


• Strong Customer Service Experience2 - 3 years Minimum Basic use of computers and Microsoft software Monday - Friday 9:00 am -5:00 PM


• Ability to remain professional and courteous with customers and co-workers at all times


• Excellent verbal and written communication skills


• Language: Bilingual Preferably

Affinity is a non smoke and Drug Free Environment