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Fairfax Water - Sr. Project Manager w/SAP proj based exp Desired
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Fairfax Water - Project Manager needed to provide services for customer service projects
Expected duration 12 months to complete
3 days/week ON SITE required

3 days ON SITE required. No exceptions!

Please read below for other important details BEFORE submitting your candidate:

Work Conditions/Expectations: Onsite a minimum of 3 days per week during business hours ranging between 8:00 am and 6:00 pm. 12 month engagement expected. Local candidates will be considered first bc of the ON SITE requirement. Proof of local (NoVA) address may be requested.

Parking is available and a workstation (on site) will be designated

Pls note: Contractor must use their own equipment/laptop when working off site then data will be uploaded to the database. FF Water will NOT provide a laptop - all work will be done thru Sharepoint so the agency has immediate access to all the data/work.

Expected Start and Duration: Project Management activities will begin February/ March 2023. The customer service modernization projects will kick-off in April 2023. The expected duration of the projects is nine months with an additional three months of post deployment support. This may be extended based on the actual duration of the project.

Job Statement:

Fairfax Water is seeking a PMP certified Project Manager to manage its customer service modernization program that is comprised of two projects with schedules that will overlap to enable testing, training, and deployment to occur concurrently.

One project will replace the SAP Customer Interaction Center (CIC) with a contemporary customer engagement/customer relationship management solution. The other project will replace the contact center platform. The selected products must integrate with each other and with Fairfax Water's existing SAP S/4HANA solution. Each project will be supported by project teams comprised of third-party consultants and Fairfax Water subject matter experts.


Manage all aspects of projects throughout the project lifecycle, ensuring projects complete on schedule, with expected scope, and within budget
Advise Fairfax Water during vendor contract negotiations
Define, document, and manage project scope, schedule, and budget
Develop, maintain, and distribute standard project management artifacts (e.g. WBS, risk assessments, project charter, RACIs, communication plan, MS schedule, status reports, etc.)
Ensure applicable project documentation is complete, current, and stored appropriately
Develop and maintain a detailed project schedule throughout the project lifecycle
Assist Fairfax Water in the development and management of a change management plan
Align project deliverables and milestones with projects strategy and objectives
Advise Fairfax Water leadership and the Technology managers of status key issues that may impact project completion, budget, or other results, and deliver presentations
Facilitate project conference calls, status meetings, planning sessions, and provide for meeting notes
Consult project stakeholders and communicate project status throughout the project lifecycle
Provide weekly status reports to key project stakeholders
Identify and mitigate project risks and resolve issues
Manage project resources, overseeing day-to-day project activities
Utilize project management applications as appropriate
Required/Desired Skills

RICEFW Technologies Inc

Skill Required /Desired Amount of Experience Consultant Experience Consultant Last used
Current Project Management Professional (PMP) from the Project Management Institute (PMI) Required 0
Years of direct hands-on technical project management experience Required 10 Years
Undergraduate degree Required 0
Project management experience working on a customer service technology project Highly desired 3 Years
Project management experience working with SAP applications Highly desired 3 Years
Experience developing and documenting both technical and business requirements Required 0
Budget, scope, and risk/issue management experience Required 0
Project management leadership experience of cross functional matrixed teams Required 0
Project schedule development experience along with 3rd party vendor schedule integration Required 0
Knowledge of quality assurance (e.g. test plans, test scripts, requirements traceability matrix) and best practices Required 0
3rd party vendor management experience Required 0
Knowledge of varied technologies: COTS solutions, OData Services, Web APIs, SAP, and Security best practices -- cloud-computing and system integration Highly desired 0
Strong business, technical and analytical skills Required 0
Attention to detail and logical thinking Required 0
Ability to facilitate technical project meetings and translate outcome into project schedules Required 0
Ability to oversee and track progress, translating outcomes into management briefings and weekly status reports Required 0
Solid organizational skills including attention to detail and multi-tasking skills Required 0
Excellent communication (verbal and written), presentation, and customer service skills Required 0
Clear, concise, and diplomatic written/verbal communication skills across all levels Required 0
Self-motivated team player, able to work cooperatively in a team environment Required 0
Ability to work under pressure, prioritize and meet deadlines when required Required 0
Effectively manage and solve complex business and technical problems Required 0
Aptitude for learning new technologies, applications, and business processes Required 0
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