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Position: Customer Service Associate(E commerce)



Duties :

- Participating in daily CS inquiries received via calls and emails.

- Making daily CS decisions under all different circumstances.

- Managing CS inquiries and problem-solving process by using CS program.

- Analyzing and presenting weekly CS reports.

- Communicating with warehouse daily regarding CS issues.

- Developing & enhancing CRM strategies.

- Assisting operation team with website operations & other projects.



Qualifications

- Strong English/Korean verbal & written skills

- Communication skills

- Responsible decision-making skills