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Responsibilities will include:

• Managing coordination of client services and emergency scheduling issues

• Managing client caseload while proactively growing it.

• Build lasting relationships with clients, referral sources and community organizations

• Recruit field staff to provide services for clients

• Develop strong, communicative relationships with the team

• Promote exemplary customer service to patients and patient families at all times.

• Ensure effective communication and collaboration with office staff daily in regards to client cases and staffing.

• Maintain scheduling by inputting/updating client and caregiver information via scheduling software system.

• Contact and follow-up with caregivers regarding client assignments.

• Document inquiries for service and relay to appropriate staff in a timely manner

 Document any "client events" and relay to appropriate staff in a timely manner

• Office Administration-which includes answering phones, copying, filing, mailing, etc

• Assist with organization and preparation of office projects

• Needs to be available for the on-call schedule which is rotated among office staff which does include weekends and holidays. Qualifications and Mandatory Skill Set for this Position:

• Minimum 3 years' prior health care, home care, or recruiting experience REQUIRED

• Prior supervisory experience preferred

• Prior staffing/scheduling experience REQUIRED

• Demonstrated record of successfully taking on increased responsibility (goal achievement)

• Strong interpersonal, PC and Communication skills (phone marketing and data entry ability)

• Needs to have outstanding organizational skills and the ability to work with frequent interruptions

• Staffing and customer service experience with clients in the medical and/or home health care field REQUIRED.

• Knowledge of the home care/elder care industry REQUIRED

• Needs to have reliable transportation and be able to commute to our Elkins Park office daily.