Major Responsibilities of the Position:

• Employee is responsible for positive customer communication and interaction


• Provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.


• Work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently with little supervision.


• Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.


• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.


• Provides informal training to peers.


• Basic understanding of voice and data NB/BB (DS0/1 and 3) circuits: point to point, private line, VoIP and ethernet.


• Efficiently and accurately send access service requests to local exchange carriers.


• Provide detailed and comprehensive written communication via CORE database.


• Able to trouble shoot and problem solve any issues preventing service delivery.


• Accurately complete circuit design in Telcordia System Provisioning, we do IP activations.